Services and Amenities
A wide array of amenities & services are available to residential students at Ë®¶à¶àµ¼º½.
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Mail and Packages
Mail and Copy Central is the central delivery service provider for all students residing on campus. All deliveries, including flowers, should be directed to the student’s mailing address. Find mail center hours and operation information, or learn more about mail and other campus services by clicking "Mail and Packages" above or visiting smu.edu/mailcentral.
How to Address a Letter or Package:
Student Name
3140 Dyer St.
#XXXX
Dallas, TX 75205 -
Maintenance Requests
Residents may submit requests for maintenance through STABLE. Information on how to submit a request is available on smu.edu/stable, which you can access by clicking on "Maintenance Requests" above. If you have questions or concerns about a submitted work order, Ë®¶à¶àµ¼º½ Facilities Planning and Management at 214-768-7000.
Ë®¶à¶àµ¼º½ Facilities Planning and Management handles requests according to priority level based on the nature of the concern. Situations that risk the life, safety, and/or security of residents, RLSH properties, or critical campus infrastructure are deemed emergencies and garner an immediate response by qualified facilities personnel. All other concerns or requests are handled in the order in which they are received. Requests can be entered through STABLE at any time, however, for emergency level concerns (leak, flooding, broken lock, power outage, etc.) outside of the normal business hours should be called in to Ë®¶à¶àµ¼º½ Facilities Planning and Management 24/7 call center at 214-768-7000. Residents should also contact building staff or an Area Service Desk [hyper link to the service desk page] member if there are questions about maintenance concerns.
See other helpful RLSH facilities information on the Facilities page under Current Residents. -
Network Services
Wifi and high-speed wired connections are available in all rooms and study rooms. Computers or devices must be configured to obtain an IP address automatically. Please maintain one connection per jack. The Office of Information Technology (OIT) has additional information on their website, smu.edu/oit. Click on "Network Services" to visit the OIT website.
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Keys and Lock Changes
RLSH has either Ë®¶à¶àµ¼º½ ID card readers or physical keys for gaining access to resident rooms (depending on location). It is the responsibility of the resident to have their Ë®¶à¶àµ¼º½ ID card or physical key at all times and should not be given to others at any time. Lost or misplaced keys should be reported immediately to an Area Service Desk or to RLSH building staff.
When a student loses their room or a lock change is needed, Ë®¶à¶àµ¼º½ Facilities Planning and Management Lock Shop will perform a lock change the next working day after it being reported. The cost of the lock change is billed to the student’s account. The new key will be delivered to the Area Service Desk to be gathered by the resident from there.
In the event of a lock-out between 8am-8pm, a loan key is available at the Area Service Desk for 30 minutes without charge. If the loan key is not returned within 24-hours, the original key is assumed to be lost and a lock change will be ordered at the resident’s expense and billed to the student’s account. In the event of a lock-out while the Area Service Desk is closed, the resident should contact the Resident Assistant (RA) on-call for lock-out assistance. RA on-call phone number is available at the resident’s assigned building.
Click on "Keys and Lock Changes" above for more information on the Area Service Desks. -
Bike Racks and Covered Storage
Residents must register their bicycles with the Ë®¶à¶àµ¼º½ Police Department. Residents may use outside bike racks to secure their bicycles. Residents may not keep bicycles, mopeds, electric scooters, or motorcycles inside or around the entrance areas of Ë®¶à¶àµ¼º½-owned housing. The only exception is for non-motorized bicycles over Winter Break when the room is unoccupied. Electric scooters and Personal Mobility Devices are not allowed in Ë®¶à¶àµ¼º½ owned, leased, rented, or occupied buildings as stated in the University Policy Manual, policy number 9.14.
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Custodial Services
Ë®¶à¶àµ¼º½ Facilities Planning and Management utilizes ABM (a naturally recognized company) to handle cleaning requirements across campus. ABM’s custodians are responsible for cleaning common areas, hallways, lounges, and restrooms within RLSH communities. Public and Common area restrooms are cleaned daily (7-days/week). Suite style restrooms are cleaned on a weekly basis with a rotating schedule based on location. Trash is collected daily (7-days/week) from community trash rooms if they exist within the building. ABM is not responsible for cleaning resident rooms or apartments during occupancy as that is the responsibility of the resident to perform.
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Deliveries
Ë®¶à¶àµ¼º½ does not permit deliveries directly to a resident’s room. When ordering food or other delivery services, residents should give their phone number to the vendor and request a call from the deliverer to meet them at the building entrance to gather the items. Residents must pick up the delivery at the building entrance. Most packages are delivered to residents’ campus mailboxes in the Hughes-Trigg Student Center.
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On-Call Staff Member
RLSH staff is on call in the residential communities seven nights a week from 8 p.m. to 8 a.m. The on-call staff member makes rounds, provides lock-out service, checks public areas, enforces University policies, and assists with building security. To contact the on-call staff member, call the building-specific on-call number listed in and around your residential community.
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Other Amenities and Equipment
Each residential community has different assortments of games, billiards/ping pong tables, or other community use activity items and spaces based on physical layout of the buildings. The Area Service Desk also has items residents can check-out for use within or around their community. Residents should ask their RA or RCD about what other amenities specific to their building exist utilize while residing on campus.